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PHNXDOC.14
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1987-12-04
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3KB
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67 lines
PHOENIX REMOTE COMMUNICATIONS SYSTEM DECEMBER 4, 1987
14.0 IF YOU HAVE PROBLEMS
Although we have tried to take every precaution to make
Phoenix as easy to operate as possible, because it is
a complicated program with many options, some things
may not work right or at all the first time. Be sure to
read the section of the documentation that applies to
what you are having problems with, and double and triple
check the area you are having trouble with. We will list
three of the more common problems and the most common
answers. If you do not have one of these problems and
cannot find a solution, please contact your area host
or anyone in the 800 net to reach the GeneSys Project
directly. When you call, be sure to leave the following
information.
1: make and model of computer along with
speed if turbo.
2: amount of ram
3: make and model of modem
4: make and model of hard disk (if disk related problem)
5: your name and voice phone
and best times to call along with your timezone
Also, try to include a sample of the file you
may be having trouble with, along with any
critical.log that may be generated.
1q: "The batch file keeps cycling and the board never comes
up. It says something about error F0".
1a: Check your environment string to be sure its exactly
right and be sure the batch file used to invoke Phoenix
has a drive specifier on one line and the next has
a cd \subdir. Be sure to leave a space between cd and \.
This error is caused because Phoenix.com cannot find any
of the other overlay program files.
2q: "The special text menu I created doesn't show!"
2a: There are only two reasons that can happen.
1. MENU.SEC is not present or does not have the
proper security level in it.
2. The text menu file is not named properly or there is
no .MNU file for that security level.
3q: "My modem won't answer the phone"
3a: Re-read the modem section. You may have the wrong
modem type in config or have not configured the
modem correctly.
0,1 modem types require that auto answer switch
be set to NOT ANSWER THE PHONE or register S1 must be
set to 0. To use this, your system MUST support
the ring detect line.
2,3 modem types require that auto answer switch
MUST BE SET TO ANSWER THE PHONE or register S1 must
be 1 or higher. We recommend 2 rings before answering
because some computer's uarts are slow in responding.